Your restaurant is all about service. Everything in this ‘Service Industry’ is geared towards and built on service oriented fundamentals. Back of the House service (Kitchen, Bar, Food Production and Bussing) may not be visible to the guest but is an essential and crucial ingredient to complete a memorable guest-service experience. Front of the House service (Hostessing, Serving, Order Taking & Delivery, Barista, Buffet and Banqueting) is what the guest experiences first-hand and that either strengthens or destroys their experience and your profitability. While systems and procedures will give direction and create synergy between all departments of your restaurant, regular trainings will keep employees’ and managers’ skills sharp and well-honed. While good service is important in all service industries, sadly its presence or absence is the most obvious and determinant in the food industry.

One messed up order by the kitchen, one wrong service step by a waiter, an unwelcoming or dos-organized hostess, a dirty plate, the wrong check, a delayed or wrong food order and no matter what steps are taken to appease and rectify the errors, the chances are that you have lost this customer to the competition and along with her a few dozen others that she ‘tells’ and shares her experience with.

We can all agree and relate to the old adage ‘Human Resource is the hardest to manage’. It’s hard enough to find reliable and good employees, even harder to keep them motivated and performing excellently day in and day out. So what’s the answer? TRAINING!

Constant and regular Trainings linked with a Motivational Plan based on Appraisals and Incentives keep your employees and Managers sharp and focused on what matters the most, detracts from ‘sweating the small stuff’ and re-enforces the message that the company cares enough for its people to empower them with tools to succeed. What you get is a motivated and knowledgeable team with high self-esteem, excellent service and product knowledge. When this trickles down in their daily customer interactions, you have loyal customers who choose you repeatedly over competition and tell their friends on the social websites to eat at your great restaurant! Your employees work for you and represent your restaurant to the world, wouldn’t you rather have them as ‘ambassadors’ that ensure your success through their each interaction?

So how does Restaurant Secrets Inc help you create and maintain consistently excellent service, happy customers and efficient employees?

Restaurant Secrets Inc provides on-going trainings on-site and off-site for all departments of the Restaurant Industry. Our restaurant staff and management trainings in UAE are customized to the type of Food Outlet you operate, Fine-Dine, Casual, Fast Food, QSR, Delivery only units, Juice Bars, Coffee shops etc.

All our Trainings are customized to your brand and precise requirements. We combine a well developed out-of-the-box training program for food service employees with the much needed ‘Motivational and Self-Growth Module’ that takes the service level just that much higher – by instilling good work values with passion for the job. Our trainings cover Orientation for new employees, Maintaining Performance and Specialized Trainings for ‘Next Level’ employees. We use Training forms, checklists and provide each employee with a personalized training Manual for ongoing revisions.

Some of the positions we train and provide precise Job Descriptions for are:

• General Manager
• Restaurant Manager
• Assistant Restaurant Manager
• Restaurant Supervisor
• Hostess
• Team Captain
• Servers
• Delivery System and Order Taking
• Banquet Server
• Banquet Set-Up
• Food Safety
• Employee Safety and good practices
• Bussers
• Baristas and Juice Makers
• Chefs
• Kitchen Manager
• Prep Cooks
• Dishwasher & Stewards

Make your Service Excellently Consistent today! Contact us for a FREE consultation.